(A) Ordering Process >>
1. How do I buy
2. Order Confirmation
3. Will I be notified if the item is run out of stock?
4. What if I do not receive my order?
5. Do you take international orders?
6. What is your Goods Return Policy?
(B) Payment >>
7. How do I pay
8. Security - Using Credit Card on line
10. When is my credit card charged?
(C) Delivery Service >>
11. Date and Time of Delivery
12. Special Delivery Date
13. Delivery Charges
14. Can I deliver an item as a gift to someone else?
15. Can I collect my purchase in person?
16. Is the courier service available for whole Malaysia?
17. What are the delivery rates for international orders?
(D) Customer Service >>
18. How can I check on my order status?
19. How do I add myself to your mailing list?
20. I forgot my password. What should I do?
21. What information do we collect and how do we use it?
22. How do I contact you for inquiries and comments?
23. Where can I get assistance if I have any questions regarding my purchase?
|(A) ORDERING PROCESS|
||How do I buy?|
||onlyhealth.com.my provides you an easy and secure way to buy items. The menu on your left of every screen will start you off in looking for your choice of items. On the product description and price pages, there will be a button on the right side of every product. If you wish to buy any items from the list, simple click on the button and this will add an item to your Shopping Cart. Just bear in mind, you are not obligated to commit the order at this stage. In the Shopping Cart page, your choice of items are listed with their information and pricing. To remove items from your basket, click on the check box and press "Delete Selected Items". You may also continue shopping by clicking on "Continue Shopping" at the end of the page. Once you are ready to pay, proceed to CHECK OUT. At CHECK OUT, you will enter your personal details, contact and delivery information, as well as your payment method. Once you confirm the CHECK OUT process, your order is placed.|
||When you submit an order online, you will be given an order confirmation number and a summary of your order. We will send you an email to confirm the shipping of your order within 24 hours during normal business days along with the Consignment / Shipment No. of the appropriate Carrier upon shipping the package to enable you to track the order online through our website. If you do not receive an email confirmation within this time period, please email us with your order number and we will promptly respond to your request. |
||Will I be notified if the item is run out of stock?|
||In order to provide our very best service, we preferred to sell ex-stock products. Every product that you can find in OH! Healthmart (www.ohhealthmart.com) is ex-stock item. But, in the event an item you request is ran out of stock, you will be notified by email for the availability and validity of the item.|
We are providing PRE-ORDER SERVICE for certain range of products when that particular range of stocks has been run out temporarily. You have the option to choose pre-order stocks, to purchase other available stocks or to wait for the arrival the particular stocks. We are offering to all our customers who opt to purchase the pre-order stocks a rebate of 5%. The rebate will be in the form of cheque and will be delivered to the delivery address unless it was notify otherwise.
Or, we may offer you the item in a different size or package. You can decide to either have us ship it to you, or you will have the opportunity to change or cancel your order.
||What if I do not receive my order?|
Orders do not arrive for two reasons:
1. It may not have been packed and shipped out from OH! Healthmart, or
2. The order may be lost while on its way to you. In the first instance, check on your order status using ORDER STATUS to see if your order has been processed.
If your order has been processed and shipped out, it is possible that your order may be lost on its way to you. If you believe that to be the case, email us at email@example.com with your order confirmation number or contact us at +603-20933384, we will do all we can to remedy the situation.
||Do you take international orders?|
No. We are not providing this service currently until further notice.
If you require any special delivery arrangement, kindly email us your request at firstname.lastname@example.org or contact us at +603-20933384.
||What is your Goods Return Policy?|
||(a) Damaged Goods|
Given the nature of the items we sell, we only accept returns if the items were damaged during delivery and we are unable to send you a replacement unit. We will only refund the amount of the items ONLY. (Delivery charges are not refundable). Any item that shows the sign of damaged, leakage or broken at the time of delivery, must notify us immediately within 24 hours of the day of order receipt via:
email at email@example.com, or
call customer service personnel at +603-20933384.
Monday - Friday 9:00 a.m. to 6:00 p.m.
(All notification beyond 24 hours will not be entertained)
(b) Claims and Discrepancies
Any items in its original, unopened and unused condition provided it is our own delivery or processing error. You may return within three (3) days of receipt of your order.
To arrange for a return, email us or use the feedback section or contact us at +603-20933384 (Monday - Friday 9:00 a.m. to 6:00 p.m.) to inform us of your return. We will issue you a Return Authorisation (RA) number. Please state the reason for your return on the back of your packing slip. Please enclose the slip in the carton, wrap it securely, and label your return to the address listed below:
Attn: Returns - RA# [write Return Authorisation number here]
Returns will be processed in 7-10 days. Your credit refund will be mailed to your delivery address. Please note that we will only refund the amount of the items only. (Delivery charges are not refundable).
|(B) PAYMENT |
||How do I pay?|
We accept: Master, Visa and several online fund transfer provided by MOLPay (formerly known as NBePay).
||Security - Using Credit Card online|
||Here Are Our Solutions For Your Security Concerns|
We want you to shop with us securely and 100% worry free. To ensure that the personal information you submit is handled securely and privately.
a. Our Online Store
Our Online Store, provided by Tigas Pharma, resides on a server marked by the GeoTrust Secure Server Authenticity Certificate. This is why we can confidently display the GeoTrust? logo on its secure online payment webpage.
b. Transfer of Information
Critical information, such as personal and credit card details is transferred between your computer and our Online Store server in encrypted form. This means that the information is converted and hidden in code to prevent unauthorised access. Our automated initial confirmation of order, which is sent to you by email, does not display the full credit card details. Neither does the order itself which comes to us in the same manner, because email is an insecure medium. We retrieve these critical details directly from the Online Store server, again through the use of passwords and encryption.
c. Secure Web Browsers
Due to the above method of transferring information, our Online Store offers only secure checkout (payment) forms. Please ensure that you are using a secure web browser (e.g. Secure Sockets Layer (SSL) Enabled) for the best results. The forms will fail on non-secure browsers.
||As a visitor to onlyhealth.com.my and/or ohhealthmart.com, we are committed to ensure your privacy. All information collected through our site is exclusively used for onlyhealth.com.my and/or ohhealthmart.com to improve and enhance the quality and reliability of our site. All information provided through this web site will not be shared with other companies. We respect the privacy of personal information submitted to us and will only use it when it becomes necessary to contact you regarding your order.|
||When is my credit card charged?|
||onlyhealth.com.my normally, charges your credit card after the verification of the credit card information has been approved by the respective banks and before an order is processed and ready to be shipped.|
|(C) DELIVERY SERVICE |
||Date and Time of Delivery|
||Please allow a minimum of: |
six (6) working days (3 days availability plus 3 days shipping time) for your order to be delivered within Peninsular Malaysia and ten to fourteen (10-14) working days for East Malaysia and outskirt areas. However, this is only applied to On-line payment via Visa, Master Card, Charge Card and Debit Card.
||Special Delivery Date|
||You can also choose the date of your delivery, as long as it is not the current date, the date must be ten (10) days from current date for West Malaysia and fourteen (14) working days from current date for East Malaysia. Just simply fill in the delivery particular in the order form and our delivery personnel will do their best to meet your request. If your delivery date falls on Sundays and Public Holidays, we will normally send on the next working days. Please do not hesitate to email us (firstname.lastname@example.org) or further instructions. Additional service fees may be charged.|
||Delivery within Peninsular Malaysia|
First 1 Kg = RM8.00, subsequent Kg = RM2.00
Delivery to Sabah / Sarawak
First 1 Kg = RM9.00, subsequent Kg = RM2.00
||Can I deliver an item as a gift to someone else?|
||You can send your order to anyone at anywhere within Malaysia only. Simply fill in the particulars of delivery in the order form, and we will send your item right to the doorstep of your love one. However, detail information of the recipient including contact number reachable during office hour need to be provided. |
However, we have to sincerely apologize that the above service does not offer to the foreign purchasers. For the foreign purchasers, the buyer and the recipient should be the same person.
Please be informed that it is our company policy that ALL RECIPIENTS have to produce their identification card or relevant documents (Passport for foreign buyers) upon delivery. Our delivery men reserve the right NOT to hand over the items when the recipient can not produce the document requested.
||Can I collect my purchase in person?|
||No, the purchases will be delivered to you by courier.|
||Is the courier service available for whole Malaysia?|
||Courier service is available for whole Malaysia|
||What are the delivery rates for international orders?|
||We have to apologise that the service is not available now until further notice.|
|(D) CUSTOMER SERVICE |
||How can I check on my order status?|
||To check on your order status, visit ORDER STATUS. Alternatively, email us at email@example.com with your order confirmation number.|
For international orders, you may use the airway bill/tracking number provided in the delivery confirmation email sent to you when your order is shipped. Tracking details will be included in the email.
||How do I add myself to your mailing list?|
||To add your email address to the onlyhealth.com.my mailing list, enter your full name and your email address at the left hand top column of the main page at onlyhealth.com.my.|
||I forgot my password. What should I do?|
||Do not panic. At the login page, there is a "Password Reminder" link, click the link and the member will be requested to fill up a form. After submitting the form and if all conditions are verified and matched, the member password will be sent to their e-mail.|
||What information do we collect and how do we use it?|
||When you place an order, we need to know your name, e-mail address, mailing address, I/C or Passport number, credit card number and expiration date in order to process and, fulfil your order. In the case that the purchaser is the same person as the recipient, the contact number and address that is reachable during office hour is required.|
For our delivering goods purposes, if the recipient is a different person from the purchaser, we need the information of the recipient's name, delivery address, contact number during office hour and the email address to ensure our on-time delivery to the recipient.
When you submit a customer feedback, just click open the "icon" at the "Contact Us" and we also ask for your e-mail address, although you can choose not to have your e-mail address displayed with your feedback.
We monitor customer traffic patterns and site usage to help us develop the design and layout of the store and to create new services.
We may also use the information we collect to occasionally to notify you about important changes to our web site, our new services and special offers or promotions we think you'll find interesting.
||How do I contact you for inquiries and comments?|
||We welcome any inquires and comments about our products and services, you can email us at firstname.lastname@example.org or email@example.com|
||Where can I get assistance if I have any questions regarding my purchase?|
||You can call customer service hotline +603-20933384 for assistance.|